EPS Consultants Pte Ltd

Desktop/Helpdesk Support Engineer

EPS Consultants Pte Ltd| Date Posted: 19-Aug-2019
EA Licence No: 95C5630|EA Personal Registration No: R1329706
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

1) Desktop Support Engineer

 

Job Description

  • Provide remote/on-site support to customer’s hardware and software issues
  • Conduct installations based on customer’s requirements/specifications
  • Perform diagnosis and repairs of hardware and software and ensure that they are up-to-date
  • Work closely with customers and follow up on all requests in a timely manner, ensuring customer satisfaction
  • Manage and maintain daily operations of IT services, ranging from installations, configurations and set-up of new computer equipment
  • Assist in office network accessibility and troubleshooting

 

Job Requirements

  • Minimum of Diploma/Degree (IT & Related Disciplines)
  • Possesses IT skills in Microsoft Windows, desktop hardware and network environments
  • Able to work under minimum supervision
  • Customer-oriented mindset
  • Strong interpersonal and communication skills

 

2) Helpdesk Support Engineer

 

Job Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Provide first-level resolution/swift escalation of hardware or software issues encountered by customers
  • Provide timely updates to customers in regards to their issues/queries
  • Ensure daily tasks are executed according to the Standard Operating Procedure (SOP)
  • Work with team leader to provide feedback or recommendations for improvement

 

Job Requirements

  • Minimum of Diploma (IT or Related Disciplines)
  • Able to work under minimum supervision
  • Customer-oriented mindset
  • Strong interpersonal and communication skills

 

For interested applicants, please send your resume in MS WORD format to Grace (Reg no: R1329706) [Click Here to Email Your Resume] and cc [Click Here to Email Your Resume] for immediate processing.

 

Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.

 

Company Overview
EPS Consultants Pte Ltd