Desktop Engineer (Junior to Mid Level) OPEN FOR FRESH GRADUATE

ITCAN Pte Ltd| Date Posted: 1-Sep-2019
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Bachelor's / Honours

Job Description

Duties and Responsibilities

  • To provide 1st and 2nd desktop support; answering support queries
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system
  • Respond to enquiries from staff and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • Administer Hardware maintenance for all desktop IT equipment
  • Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
  • To allocate more complex support issues to the IT Manager
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