Career International FOS Pte Ltd

Desktop Engineer job in Singapore for multi national company (shift job)

Career International FOS Pte Ltd| Date Posted: 5-Jun-2020
EA Licence No: 14C6926|EA Personal Registration No: R2090969
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Looking for experienced Desktop Engineer (24*7 shift ) in Singapore, share your profile if interested, will call you for more details on this job.
 

Attractive salary , Long term job, Amazing benefits

 

 

Job description:

12-hours shift.

Provide 24x7 onsite 1st Level (L1) Support for services and batch monitoring.

Provide level 1 technical support for desktop and printer.

Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.

Adhere to standard operating procedures.

Ensure timely escalation of major and critical incidents.

 

  Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

   Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

  Provide user data and application recovery

   Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

  Use tools and methodologies to load, copy and customize operating system configurations for deployment

  Responsible for tracking hardware and software inventory

 Familiarize end users on basic software, hardware and peripheral device operation

  Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

   Works with vendor support contacts to resolve technical issues within the desktop environment

   Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

   Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

   Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

   Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

  Customize desktop hardware to meet user specifications and site standards

 

Company Overview
Career International FOS Pte Ltd