Deskside Support - Team Lead

Infinite Computer Solutions Pte. Ltd. | Date Posted: 10-Nov-2018
EA Licence No: 14C6941 | EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  Able to handle premium users (VVIP);

•         Able to manage Site Operation;

•         Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;

•         Oversee the scheduling and coordinate of the Deskside Engineers ;

•         Oversee the training and development of the onsite engineers;

•         Oversee the support for premium users (VVIP);

•         Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;

•         Work with client to reach service level target;

•         Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.

•         Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism

•         Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements

•         Ensure that IMAC executed are updated by next business day to Asset Management Team

•         Needs to report on a monthly basis the status of the IMAC operation Site supported.

•         Ensure all operational procedures are current and adhered by the operation team

•         When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators

•         Provide suggestions to help improve operations on an ongoing basis.

•         Monitor and Track Service Levels on a daily and weekly basis

•         Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties. 

•         Conduct  regular  security education/awareness/refresher briefing (as per frequency specified by client)  to all new and existing staff

•         Provide monthly security governance reporting

•      Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement

a) Minimum three 3 years of relevant experience with adequate technical skills. 

b) Must be ITIL Foundation certified

c) Must be customer oriented.

e) Good technical knowledge in all OS , Internet Broswers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill.

f) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

 

EA License No. - 14C6941
 

Company Overview
Infinite Computer Solutions Pte. Ltd.