Deskside Support Engineer (12mths Contract/Up to $3k/Central/5days)

People Profilers Pte Ltd| Date Posted: 27-May-2021
EA Licence No: 02C4944|EA Personal Registration No: R1767474
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

12 months Contract (Renewable)

Basic salary $2600 - $2800

5 day work week (0830am-600pm)

Location: Central (Cecil Street)

End user side: 360 users

 

Role & Responsibilities:

  • Level 1.5 diagnosing, identifying, resolving end user reported IT equipment issues
  • Understand the process, procedures, work instructions, policies, required documentation, and tools
  • IMACD support of IT equipment, software, and Mobile devices (iPhone, iPad) for user
  • Provide support for video conferencing and AV systems.
  • Perform accurate handing/taking over of technology devices and accurate update of Asset management Tool
  • Replacement of hardware parts to resolve issues.
  • Provide accurate and timely documentation in IT Service Management Tool.
  • Close all assigned and resolved Incidents; focus on ticket resolution within SLA
  • Effective escalation of complex issues to next level for assistance in a timely manner
  • Proactive update and follow up to end users
  • Maintain a high level of customer satisfaction at all times.
  • Maintain cordial and respectful relationship with client's point of contact.

Requirements:

  • Min Diploma in IT or relevant
  • Min 1 year of deskside support experience
  • Posses knowledge of AD account, basic network security
  • Candidate must be able to travel (support remote site required)

 

Kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [Click Here to Email Your Resume]. Your interest will be treated in strict confidence.

People Profilers Pte Ltd

11 Collyer Quay, The Arcade, #13-01, Singapore 049317

DID: 6950 9740

http://www.peopleprofilers.com

 

Soo Joe Yee, Joey

EA License No. 02C4944
Registration No. R1767474

Company Overview
People Profilers Pte Ltd