United Overseas Bank Ltd (UOB)

Design Ops Lead, Digital Bank

United Overseas Bank Ltd (UOB) | Date Posted: 28-Aug-2018
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'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent

The UOB Digital Banking team conceives, creates and runs a wide range of digital platforms and assets. As part of our drive to create the most engaging digital banking experiences possible we are expanding our digital design teams in all areas. 

You will be part of a very vibrant and dynamic design team at the heart of the UOB Digital  that is innovating the way the customers engage with bank through the most customized experiences possible.

The Challenge

As our work expands across multiple countries, multiple platforms and systems there is a need to systemize our management of digital design assets. These assets are currently held in a range of systems and formats. In addition, the co-ordination of designers time, focus and attention across multiple workstreams needs co-ordinating
This is a unique role for an experienced UI/UX or Digital Project Manager to develop and run a Design Operations (DOps) approach. Whilst common in large scale digital businesses
  • Work with teams to design and define global design solutions
  • Create UX checklists for platforms (Web, App) and sections to be used by teams across Product Design
  • Define product design processes, standards, and best practices
  • Set up a team calendar (absences and release schedules) and JIRA Board to better keep the efforts of all of Product Design transparent and readily accessible for team members and stakeholders
  • Champion evolving technologies and determine how to incorporate them into the operational and creative workflows
  • Working closely with Product Managers and Research to develop key metrics and create dashboards
  • Manage A/B testing process including hypothesis setting, KPI selection and goals, requirements gathering, test execution, measuring success, and share learnings
  • 3-6 years’ user experience and  digital design experience
  • Experience in Agile Software Development and wider IT Project Management
  • Good understanding of common Agile development tools such as Git, Jira, Zeplyn,
  • Demonstrate an understanding of user experience design, information hierarchy, user-flows, composition, layout, color and typography
  • Experience working with and documenting style guides/pattern libraries/design systems
  • Familiar with front-end development technologies HTML/CSS and Javascript
  • Ability to communicate user experience and design concepts to stakeholders
  • Excellent attention to detail
  • Ability to articulate the need for strong design operations at a senior stakeholder level.
Company Overview
United Overseas Bank Ltd (UOB)