Deputy IT Manager

TechFount Systems| Date Posted: 30-May-2019
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Job Nature:
Position Level:
Experienced, Manager
Bachelor's / Honours, Masters / PhD

Job Description

Overall job objectives

  1. Managing technical processes and teams along with your technical skills to provide the necessary environment for project success
  2. Ability to communicate effectively with teams and clients
  3. Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
  4. Delegate and allocate responsibilities efficiently to manage projects end to end
  5. Provide inhouse troubleshooting and hardware diagnose for inhouse network and server devices if need be
  6. To provide Network Repair Management support
  7. Standby support for clients and team members for telephone and remote support

Core responsibilities

  1. Must ensure teams follow the correct procedures, policies and documentation requirements across project phases
  2. Able to guide the team through the development, testing and implementation stages and review the completed work effectively
  3. Provide direction and technical expertise in design, development and systems integration
  4. Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
  5. Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
  6. Must provide technical training to teams when required and serve as a technical mentor to team members
  7. Provide technical advice and fault resolution/trouble-shooting during fault escalation
  8. Must be familiar with common PC and application software.
  9. Experience in IT Project Management & good in handling IT Infrastructure Project

Authority Level
Authorised to:

  1. Liaise with customers on matters relating to technical support issues
  2. Manage a team of engineers for IT support role and project deployment

Job requirements / specifications

  1. Bachelor’s degree in computer science, information technology, or related field
  2. Minimum 5 years’ experience in Information Technology field
  3. Minimum 2 years’ experience in management
  4. Ability to work in high-pressure, deadline driven environment
  5. Exceptional communication and reporting skills
  6. Solid working knowledge in all required software and programming languages
  7. Outstanding leaderships skills and ability to delegate responsibilities effectively
  8. Good Experience in network security and security products such as Sophos, CISCO, Fortinet, and Watchguard. Hands-on experience in configuring switches, routers, firewalls including setup, configuration and maintenance.
  9. Good Experience in Policies such as Firewall Policies and Network Documentation
  10. Good Experience in Microsoft servers, Active Directory, VMs, Exchange Servers
  11. Possess a positive “can-do” attitude towards work.


Company Overview
TechFount Systems