Manpower Singapore

Deputy Director, Service Management & IT | UP to $11, 000

Manpower Singapore| Date Posted: 11-Jul-2020
EA Licence No: 02C3423
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Job Nature:
Permanent
Position Level:
Senior Manager
Qualification:
Bachelor's / Honours, Masters / PhD

Job Description



Role Summary
Hold a leadership role by taking responsibilities for the overall IT service management for operation and maintenance (O&M) in the areas of cybersecurity, infrastructure management, and application services which are outsourced to third-party service providers. The incument will also hold the technical thought leadership and outsourcing management of the teams.

Job Responsibilities
  • Lead teams of third party service providers to deliver quality cybersecurity services, infocomm infrastructure services and application services in various business areas to meet the business needs of the organization.
  • Perform outsourcing management to ensure that contractual obligations are met and projects are successfully delivered by vendors/service providers
  • Ensure that contracts continually meet customer's needs
  • Ensure that vendors' performance is monitored in accordance to contractual obligations and service-level agreements
  • Ensure that project risks are properly mitigated and managed.
  • Build up strong and intimate relationship with the business users, and act as a single point of contacts (SPOTS) for the various business areas so as to enhance customer intimacy, manage customer expectations and achieve customer satisfaction.
  • Manage and develop people to build a high-performance team to achieve organisational objectives.


Job Responsibilities
  • Degree in Information Technology/Computer Science or related fields.
  • Minimum of 10 years of relevant experience in the Infocomm industry with strong knowledge and understanding of the ICT industry.
  • Good knowledge of ICT industry best practices, system, processes and methodologies.
  • Strong user management and customer servicing skills.
  • Proven IT project/outsourcing management and team leadership skills.
  • Effective communicator with people at all levels.


Andy, Wee Ben Ann License No. 02C3423 Personnel Registration No. R1552080

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Manpower Singapore