Manpower Singapore

Data Management Agent (Vietnamese Proficient) | Contract

Manpower Singapore| Date Posted: 21-Jun-2021
EA Licence No: 02C3423
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Job Nature:

Job Description

The Data Management Agent will work with partners in Vietnam to provide support and manage the data and communication channel through voice and email interactions, which will require proficiency in Vietnamese language.

Job Scope:
  • Review and Approve or deny connections within a review tool based on client Policy
  • Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser's company)
  • Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings
  • Read, understand and make decisions based on policy documents
  • Correspond with internal salespeople regarding any appeals filed
  • Review non-objectionable content, create tasks, follow-up on open tickets
  • Provide feedback on trends identified in reviews
  • General data entry related tasks
  • Provide suggestions to improve the process and workflows
  • Translate content and data, written and spoken, from Vietnamese to English and vice versa

Job Qualifications:
  • Minimum Diploma in any field
  • Knowledgeable of social media products
  • Excellent work pacing (time management) skills
  • Able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Candidates should have good search and navigating skills
  • Interpersonal Skills Self-starter, can easily adapt to change (new content, changing policies)
  • Good problem solving skills
  • Business language proficiency (written and oral) in Vietnamese to liaise with local non-English speaking counterparts in Vietnam. Interested candidates must substantiate language proficiency with relevant certifications.
  • Open to work on weekends and public holidays if business requires
  • Contract: 12 months (renewable/convertible after performance review)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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