Data Center Operations Lead (Perm)

• Permanent, Direct Hiring with hiring company
• Working hours: Monday and Friday, 830am to 6pm
• Nearest MRT: Yio Chu Kang

The role of Operations Lead is to lead a team of operators and DCFM personnel to support day to day operations and building infrastructure and services defined.

Responsibilities:

• Monitor and analyze production trends, review new tasks under development, project impact on production resources and determine need for restructuring of operations, operations procedures and system expansion.
• Plan, co-ordinate, manage and control the services of IT Operations
• Lead in the formulation of process and procedures to facilitate operations in DC to function smoothly and efficiently
• Establish and enforce professional standards and procedure in the operations services such that a high level of standard, security and quality in the team’s products and services is maintained 
• Review operations standard to ensure control, accountability, security and efficient utilization of computer resources
• Support the quality programs in Data Centre by leading and motivating operations staff to observe the established processes and procedures
• Motivate subordinates through leadership by example, well-planned job assignments, periodic results review, coaching, counselling and appraisal feedback
• Support and comply to all organizational security policy and procedures, company rules and regulations in the course of their duties and ensure staff do likewise
• Lead in Batch Management (Control-M & SAP), Alert Monitoring (HP OMI), Tape Management, DCFM and Hosting services
• Coordinate with customers/vendors; ensure proper notification and communication 
• Prompt incident identification, escalation & reporting
• Assign personnel to various tasks, direct activities, and monitor progress to ensure objectives are achieved
• Review, recommend and implement additions, modifications, and improvements to the facility
• Provide operational support during DR Exercises at DR sites
• Maintain records required to work towards acceptable audit rating
• Manage the Data Centre Team and to ensure compliance with NCS business conduct guidelines
• Optimization of resources in the Data Centre ensuring all customer service level agreements are met.
• Enhance and maintain good customer experience and satisfaction in the support of the Data Centre

Requirements:

• Degree Computer Information Systems or related field.
• Minimum 5-8 years of experience in DC Operations
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers
• Experienced and skilled in Windows scripting
• ITIL v3 Foundation Certification
• Certified Data Centre Professional

*We regret to inform only shortlisted candidates will be notified*