Data Center Operations Lead (Perm)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 16-Nov-2019
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Position Level:
Bachelor's / Honours, Masters / PhD

Job Description

  • Permanent, Direct Hiring with hiring company
  • Working hours: Monday and Friday, 830am to 6pm
  • Nearest MRT: Yio Chu Kang

The role of Operations Lead is to lead a team of operators and DCFM personnel to support day to day operations and building infrastructure and services defined.



  • Monitor and analyze production trends, review new tasks under development, project impact on production resources and determine need for restructuring of operations, operations procedures and system expansion.
  • Plan, co-ordinate, manage and control the services of IT Operations
  • Lead in the formulation of process and procedures to facilitate operations in DC to function smoothly and efficiently
  • Establish and enforce professional standards and procedure in the operations services such that a high level of standard, security and quality in the team’s products and services is maintained 
  • Review operations standard to ensure control, accountability, security and efficient utilization of computer resources
  • Support the quality programs in Data Centre by leading and motivating operations staff to observe the established processes and procedures
  • Motivate subordinates through leadership by example, well-planned job assignments, periodic results review, coaching, counselling and appraisal feedback
  • Support and comply to all organizational security policy and procedures, company rules and regulations in the course of their duties and ensure staff do likewise
  • Lead in Batch Management (Control-M & SAP), Alert Monitoring (HP OMI), Tape Management, DCFM and Hosting services
  • Coordinate with customers/vendors; ensure proper notification and communication 
  • Prompt incident identification, escalation & reporting
  • Assign personnel to various tasks, direct activities, and monitor progress to ensure objectives are achieved
  • Review, recommend and implement additions, modifications, and improvements to the facility
  • Provide operational support during DR Exercises at DR sites
  • Maintain records required to work towards acceptable audit rating
  • Manage the Data Centre Team and to ensure compliance with NCS business conduct guidelines
  • Optimization of resources in the Data Centre ensuring all customer service level agreements are met.
  • Enhance and maintain good customer experience and satisfaction in the support of the Data Centre



  • Degree Computer Information Systems or related field.
  • Minimum 5-8 years of experience in DC Operations
  • Ability to prioritize effectively and work with a sense of urgency
  • Effectively communicates with teammates and managers
  • Experienced and skilled in Windows scripting
  • ITIL v3 Foundation Certification
  • Certified Data Centre Professional



*We regret to inform only shortlisted candidates will be notified*

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)