Cyber Security Support Engineer (Training Provided)

Trust Recruit Pte Ltd| Date Posted: 18-Mar-2021
EA Licence No: 19C9950|EA Personal Registration No: R1981870
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

  • Central / 5 Days Job/ Permanent


  • Security Products Support (Products such as Privilege Identity Management (PIM) and/or Encryption Technologies (PKI/HSM))
  • Supporting product incident escalation and technical support (24x7 SLA) which include onsite support and troubleshooting.
  • Prepare/Develop documentation including help text, knowledge base articles and internal documentation.
  • Ensure that daily support operations and tasks are properly completed or followed up.
  • Manage ticket queue and take ownership and responsibility of tickets assigned, within agreed SLA.
  • Support duties may require odd working hours due to support requirements nature.
  • Keen in cybersecurity domain and passion to learn and grow.


  • Strong analytical, problem solving, communication and interpersonal skills
  • Diploma or Degree Information Technology (Cybersecurity)/Computer Science/Computer Engineering/Information Engineering or equivalent discipline
  • At least 3 years’ experience in security support operation environment
  • Broad understanding knowledge on OS systems, virtualization, and network infrastructure.
  • Basic knowledge on coding/scripting knowledge (AutoIt, Python, XML, etc)
  • Good understanding on support SLA structures and operations.
  • Ability to work independently, under the general guidance
  • Fresh graduates are welcomed to apply but will be offer as associate positions

Interested applicants, kindly send your resume in MS WORD format to [Click Here to Email Your Resume] or please click on “Apply Now”.


We regret only shortlisted candidates will be notified.


Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website


Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Tiew Hong Wei (Ronnie)
EA Personnel Reg No: R1981870


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Trust Recruit Pte Ltd