Customer Support Specialist (2 Years Direct / one-north/ Buona Vista) - J03

Jobster Pte Ltd (EA License No: 06C5060) | Date Posted: 31-Jan-2019
EA Licence No: 06C5060 | EA Personal Registration No: 200818951C
Save Job
Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • Working hours: Monday to Friday. 8am to 5pm
  • 2 Years Direct with the hiring company
  • Working location:  nearest MRT - one-north/Buona Vista MRT

 

Responsibilities:

  • To ensure and provide quality service to both internal and external customers.
  • To perform order management duties on an accurate and timely basis from
  • Order entry up to on-time delivery and includes issue of Order Confirmation, raise internal order and order amendment and disseminate information to respective department / vendor for action.
  • To liaise with Buyers to ensure delivery commitment is fulfilled.
  • To enter order and monitor shipment via BOL platform.
  • To ensure proper goods receipt has done by store for direct consignment.
  • To ensure timely & accurate invoice.
  • To Monitor the AR aging, resolve the dispute with customer.
  • To liaise with Logistic team for packing, special marking, arrangement of fumigation and booking of shipments and certificate and document at the request of the customer.
  • To prepare export shipment documents – commercial invoices, Pick List and Delivery Order.
  • To list and application of Certificate of Origin from Chamber at the request of the customers.
  • To facilitate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.
  • To maintain and monitor job closure to be done from time to time.
  • To maintain proper update and filing of orders and shipping documents.
  • Prepares, generates and distributes the necessary reporting as identified by BU, e.g. daily / weekly / monthly reports.
  • To contribute to the development and maintenance of standards, policies and procedures regarding customer service.
  • Provides back-up support to other team members in the performance of job duties as required.
  • To support and facilitate the department with Ad-hoc Administrative Support.

 

Requirements:

  • Minimum 2 years of relevant working experience in administrative work
  • SAP knowledge will be more preferred  (SAP MM or SD module)
  • Proficient with Microsoft Office applications; MS word, Excel, PowerPoint
  • Highly systematic, flexible, organized and meticulous in work behavior and procedure
  • Team player and multi-tasking abilities, possess initiative and able to work independently.
  • Excellent communication skills, very good at customer interaction, organisation and problem solving.


Interested applicants please email your resume in MS word format to: [Click Here to Email Your Resume].
Please include the position applied for and Job Code (J03) in the subject header.
*We regret to inform that only shortlisted candidate will be notified

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)