Customer Support/ Operation Executive
Confidential| Date Posted: 24-Mar-2020
EA Licence No: 0
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours
- Attending to clients’ queries. Providing services via telephone, email and writing.
- Taking ownership of customer issues and following problems through to resolution
- Review and deconflict customer feedback to identify service gaps and implement corrective measures
- Develop service procedures, policies and standards.
- Ensuring the business operates within the company's mission statement.
- Design and build our delivery operations infrastructure.
- Design and implement operations workflow processes.
- Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns