Customer Success Manager (up to $7K)

People Profilers Pte Ltd| Date Posted: 11-Sep-2019
EA Licence No: 02C4944|EA Personal Registration No: R1111375
Save Job
Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities

  • Understand the customers to ensure company products and people deliver a transformal benefit to their business
  • Managing complex situations and guiding a diverse group of people towards win-win results for company and customers
  • Under Asset Management team, working with customers to understand their business and technical requirements and develop asset plans
  • Provide after sales service to customer after Asset Development Team (which is responsible for design, build & handover of assets to the client or Asset Management team) handover
  • Planning, budgeting and execution of asset enhancement initiatives to improve yield
  • Get regular updates from BUs on all asset activities to ensure prepared for all communications (eg price negotiations, rate adjustments, enhancement works and disruptions)
  • Account Management and oversee the service level of the customers
  • Communicate, and coordinate launch plan at every asset and develop a customised launch plans for all assets
  • Give presentations on asset plans, technical project details, financial/ contractual matters, product updates etc
  • Contract review and management (renewals, upselling and upgrading)
  • Get insights from customers that are fed back to the product development team

Requirements

  • Degree/ Diploma in Engineering, Business, Marketing or any related discipline
  • 5 years experience in after sales service from plant, chiller, property management & M&E field
  • Candidate with background from asset management, customer service, account management, after sales service and from Advertising/ Media agency preferred
  • Able to give stand up presentation, is articulate and logical in thought process
  • Demonstrated exceptional customer skills with strong and proven track record of managing customer relationships
  • Self motivated, team oriented, responsible and focused on exceeding customer expectations

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

 

People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID:  6671 9885
http://www.peopleprofilers.com

Lee Hui En Ashley

License Number: 02C4944
Registration Number : R1111375

Company Overview
People Profilers Pte Ltd