Customer Success Manager - Payroll System / max $8k (SPVNP)

ScienTec Personnel| Date Posted: 13-Feb-2021
EA Licence No: 11C5781|EA Personal Registration No: R2091423
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Great career opportunity to work with a MNC in delivering the payroll system:

  • Salary package up to $8,000 per month
  • Permanent opportunity in a MNC company

As a Customer Success Manager (CSM), you will be:

~ Works closely with client personnel as well as internal personnel across the organization

~ Product expert (payroll system) to client personnel

Responsibilities:

  • Primary point of customer contact for assigned accounts
  • Coordinate the resolution of client issues and Service Request
  • Facilitate periodic (weekly, monthly, quarterly) conference calls with client personnel
  • Work closely with internal departments to coordinate client needs, resolve issues and ensure client satisfaction
  • Drive and coordinate Quarterly Business Reviews (QBRs)

Requirements:

  • min. 4 years experience in account relationship management with proven ability to retain & grow accounts
  • ability to understand & manage client expectations
  • Experience in Payroll Outsourcing environment

To apply, please send your updated resume to [Click Here to Email Your Resume] or apply now!

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Ng Kee Hung (Vickus) R2091423
11C5781 ScienTec Consulting Pte Ltd

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