Customer Success Manager

• Join a exciting and impactful payments platform
• Opportunity to work with growing lists of clients in the region
• Experience working in a fun & supportive environment

Our client is a fast-growing payments platform helping businesses, especially SMEs, ease their transactions like never before. Join this team of entrepreneurs and technologists and contribute to building a world-class FinTech offering!

The Job

You will be responsible for :

• Managing key accounts and providing amazing customer service from onboarding to feedback & support.
• Building strong relationships and interacting with them via various channels.
• Achieving and exceeding monthly KPIs
• Developing retention and upselling strategies designed to increase existing business
• Having a deep understanding of the platform to provide customers information on relevant features/functionality for their specific business needs

The Profile

• You have some experience in sales, business development or account management, ideally within SaaS or Tech startup.
• You have experience working with small businesses
• You have experience working with CRM system and managing pipelines
• You have a proven track record of outstanding achievement
• You have excellent written and verbal communication skills.
• You are able to work under pressure in a fast paced environment to drive business results
• You have a strong sales mentality and are self-motivated
• You have an analytical approach to developing sales strategy

Ref: 45668602