Manpower Singapore

Customer Success Exec, S$3500 per month, 6 months to perm, CBD

Manpower Singapore| Date Posted: 14-Apr-2021
EA Licence No: 02C3423
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
Bachelor's / Honours

Job Description



Job Scope:
  • Handle inbound and outbound call centre and process customers' requests via phone, internet and email.
  • Able to identify customers' needs and maintain high level of customer service satisfaction
  • Ability to handle difficult calls in a professional manner
  • Ability to multi-task and make decisions quickly based on the client's needs
  • Submit requests to relevant departments to prevent re-occurring issues and recommend process and procedure improvements.
  • Build sustainable relationships and trust with customers through open and interactive communications.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • To perform translation tasks
  • Must demonstrate the ability to manage multiple clients' requests with strict time limits on an ongoing basis
  • Evaluate the nature of each inquiry and determine the appropriate action to complete the inquiry
  • Requires accuracy and attention to details
  • Perform any other duties and responsibilities as assigned by the Management


Requirements:
  • Diploma or Bachelor's Degree in Business Management or Hospitality with min 2 years of Customer Service experience in a business to customer (B2C) sales environment
  • Excellent spoken and written communication and interpersonal skills
  • Written and oral proficiency in English and Chinese (min B3 for GCE O Level Chinese) to perform translation tasks and handle chinese speaking customers
  • Service oriented with the ability to build and maintain relationships with customers
  • Good e-Commerce knowledge
  • Flexible attitude with proven experience of working in a team
  • Positive and outgoing personality
  • Excellent communicator
  • Able to work in fast-paced environment and respond well to pressure
  • Able to think creatively, organized and methodical
  • Proactive and ability to take the initiative


Additional Information:
  • Salary - up to S$4K per month
  • Contract duration: 6 months contract, possible extension and conversion
  • Commencement Date: ASAP
  • Working days and hours: Mon to Friday, 9am to 6pm, alternate Saturday
  • Location: Commonwealth


Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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