Customer Specialist/ Call Centre Agent (Tiong Bahru/ Up to $2800)

People Profilers Pte Ltd| Date Posted: 15-Jul-2020
EA Licence No: 02C4944|EA Personal Registration No: R1876549
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Salary: Up to $2,800 + Variable Bonus
  • Location: Tiong Bahru, Bukit Merah
  • Working hours: 9am – 6pm
  • Industry: Online Furniture Shop

 

  • Work with the team to ensure customers are satisfied with their experience with us during the before and after sales process.
  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfilment process. 
  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate. 
  • Acts as a liaison between customers and management in order to enhance the overall customer experience. 
  • Analyse complaints from customers and provides adequate resolutions. 
  • Tracks proposed resolutions and follows up with customers in a timely manner 
  • Develops and maintains vast knowledge of the products and services being offered. 
  • Communicates customer feedback to various teams—including technical, marketing and other departments—in order to improve the overall customer experience. 
  • Generating and monitoring performance reports to achieve higher customer satisfaction. 
  • Uphold high customer service standards. 
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates 

Requirements 

 

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Marketing or equivalent. 
  • A successful track record working in a high-volume environment. 
  • Able to solve problems by thinking analytically and creatively. 
  • Familiar with the latest e-commerce trends. 
  • Regular and reliable attendance is an essential function of this position. 
  • Ability to empathize with and prioritize customer needs 
  • Exude patience and ownership with each customer 
  • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers 

 

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [Click Here to Email Your Resume] stating:

1. Current Drawn:

2. Expecting Salary:

3. Date Available:

4. Reason To Leave Each Job:

 

We regret that only shortlisted candidates will be notified.

 

Yeo Wei Ling Vanessa

People Profilers Pte Ltd

10 Anson Road #09-01/02 International Plaza Singapore 079903

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg Number: R1876549

Job ID: 7W9RVX

Company Overview
People Profilers Pte Ltd