Customer Solution Consultant (Logistics / Shipping) - $2.5k - $3k

Recruit Express Pte Ltd | Date Posted: 27-Dec-2018
EA Licence No: 99C4599 | EA Personal Registration No: R1333338
Save Job
Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilities

  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Answer telephone calls and provide information / assistance as required.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • Initiate / set up new accounts (provide account forms, known shipper validation forms)
  • For billable and non-billable shipments complete the following:
  • Provide best logistic solutions on job by job basis.
  • Create jobs using global systems (World Star & Bio Star).
  • Assist the customer / shipper to prepare documentation (Hawb, invoice etc)
  • Search & utilise best route / flight(s) for each shipment.
  • Tracking from job creation to delivery.
  • Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
  • Document all communication in job notes under the applicable note heading.
  • Investigate and respond to all billable service failures.
  • Liaise with sales department as required
  • Provide LCT’s, LPT’s, best flight options, & transit times as required.
  • Provide the following to key accounts / customers:
  • Daily status reports
  • Monthly KPI reports.
  • Any other duties assigned

Requirements

  • Min Diploma or Degree in Logistics/ Supply Chain Management or any other courses 
  • Min 1 year of sales support / logistics / supply Chain experience 

Salary Range - $2500 - $3000

US MNC - Pharmaceutical Logistics 

Interested candidates kindly forward your resume to [Click Here to Email Your Resume]

Huang Jinsheng Kevyn (R1333338)

Company Overview
Recruit Express Pte Ltd