Customer Solution Consultant (Clinical Trials Supply Chain) - $3.5K to $4K

Recruit Express Pte Ltd| Date Posted: 16-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description


This role is responsible for providing superior client experiences and solutions to our Major Customers, Clinical Trial Sites/CRA to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement.  Key accountabilities include to; study/project setup and coordination, process client bookings over the phone/emails, ensuring all relevant information is collected and entered into our internal systems in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.

  • Manage Study/Project setup, coordination and maintenance into our internal system (Biostar).
  • Manage communication with customers and local sites/CRA on study/project setup.
  • Prepare & send site packs with all applicable shipping documentation and instructions for clinical trials in Bio Star under our control. Ensure accurate and timely update into system.
  • As required conduct site visits for all first time shippers for clinical trials during their initial shipment.
  • Maintain site relationship with all clinical trial sites with periodic telephone calls.
  • Follow-up quotations supplied to customers (repeat customer only).
  • Keep up-to-date with global daily bulletins & current issues highlights on the intranet.
  • Identify customer’s transport needs / requirements
  • Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
  • Liaise with Dispatch to arrange suitable pick up times
  • Initiate / set up new accounts (provide account forms, known shipper validation forms)
  • For billable and non-billable shipments complete the following:
  • Provide best logistic solutions on job by job basis.
  • Enter all packaging / refrigerants required into each job.
  • Search & utilise best route / flight(s) for each shipment.
  • Tracking from job creation to delivery.
  • Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
  • Document all communication in job notes under the applicable note heading.


  • Min Diploma in any courses 
  • Min 2 years of Project management/coordination experience in Clinical trials and pharma / pharma supply chain industry / Freight forwarding industry 
  • Proven excellent customer service experience and client relationship

Salary range: $4K to $4.5K 

Pharma / Clinical Trials Supply Chain MNC 


Interested candidates, please forward your resume to [Click Here to Email Your Resume] 


Recruit Express Pte Ltd (99C4599) 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Company Overview
Recruit Express Pte Ltd