Customer Services Officer

Allied MFG Pte Ltd| Date Posted: 19-Jun-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Scope of Work

Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities. It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person.

 

Responsibilities

  • Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc
  • Administer Customers emails daily, reply promptly and professionally regards to
  • deliveries schedule.
  • Handle Customer complaints and provide necessary resolution to satisfy Customer
  • requirements.
  • Daily Updates, Schedule Monitoring and follow up Customers Sales Activities
  • internally.
  • Summarizing Sales weekly and monthly reports. Weekly every Friday & last day of
  • the month.
  • Attend to Customers calls, New Inquiries and channel to correct Sales person.
  • Input and up-date Customers details. eg- Change of address and so on.
  • Arrange Customers Outbound shipment documents and liaising with transporter
  • and Courier & Parcel.
  • Administer Paper documents and Communicates with Inter Company for Inbound &
  • Outbound transportation.
  • Performed Letters Collection duties.
  • Apply 5S within Company environment.
  • Provide support ad-hoc duties for Sales.
  • Maintain Sales ISO documents and filing.
  • Train New Staffs when assign and take charge of their learning skills.

 

Requirements

  • 3-5 years of experience as Customer Service Officer.
  • Nitec in Business Studies.
  • Memorize procedures and policies for individual Customers Sales Contract.
  • Excellent time management, prioritization skills and self-independent at work.
  • Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted
  • task for the day.
  • Think fast, find answers and respond quickly to Customers issues, replying emails
  • all with a polite, empathic and professionally manner.
  • Ability to learn and memorize Basic Drawings and Material Type.
  • Accept changes re-modification of work procedure, changes and re-modify along
  • the way to suit Macro environment.
  • 5 days work week and able to perform OT when require.
  • Position open to Singaporeans
  • Email resume in Word format with qualification to [Click Here to Email Your Resume]
  • Only shortlisted candidates will be notified.
Company Overview
Allied MFG Pte Ltd