Customer Services Officer
Scope of Work
Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities. It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person.
- Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc
- Administer Customers emails daily, reply promptly and professionally regards to
- deliveries schedule.
- Handle Customer complaints and provide necessary resolution to satisfy Customer
- Daily Updates, Schedule Monitoring and follow up Customers Sales Activities
- Summarizing Sales weekly and monthly reports. Weekly every Friday & last day of
- the month.
- Attend to Customers calls, New Inquiries and channel to correct Sales person.
- Input and up-date Customers details. eg- Change of address and so on.
- Arrange Customers Outbound shipment documents and liaising with transporter
- and Courier & Parcel.
- Administer Paper documents and Communicates with Inter Company for Inbound &
- Outbound transportation.
- Performed Letters Collection duties.
- Apply 5S within Company environment.
- Provide support ad-hoc duties for Sales.
- Maintain Sales ISO documents and filing.
- Train New Staffs when assign and take charge of their learning skills.
- 3-5 years of experience as Customer Service Officer.
- Nitec in Business Studies.
- Memorize procedures and policies for individual Customers Sales Contract.
- Excellent time management, prioritization skills and self-independent at work.
- Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted
- task for the day.
- Think fast, find answers and respond quickly to Customers issues, replying emails
- all with a polite, empathic and professionally manner.
- Ability to learn and memorize Basic Drawings and Material Type.
- Accept changes re-modification of work procedure, changes and re-modify along
- the way to suit Macro environment.
- 5 days work week and able to perform OT when require.
- Position open to Singaporeans
- Email resume in Word format with qualification to [Click Here to Email Your Resume]
- Only shortlisted candidates will be notified.
Allied MFG Pte Ltd