Customer Service Supervisor (Manufacturing, Japanese MNC) @ Jurong East

HR Focus| Date Posted: 20-May-2021
EA Licence No: 13C6829|EA Personal Registration No: R1102556
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Company:  Japanese MNC

Working Week:  5 Days

  • Assist Customer Service Manager on daily operation issue.
  • Effective day to day customer service operation
  • Support customers pre and post shipment requirements
  • Handle customer complaints and request. Provide / propose solutions for delivery escalations and / or customer critical issue.
  • Understand customer requirement before set up of new customer before handling to operation staff.
  • Responsible for supervising a team of CS staff on daily activities
  • Communicate and coordinate with various department and groups that are involved in customer support and processing
  • Prepare for reports as required by the management
  • Provide customer support for regional office (e.g Malaysia / Thailand / Philippines)

Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Good working history, positive working attitude
  • Good communication and leadership skills
  • Proficient in MS Office and experience in SAP or similar order management system.
  • Knowledge and understand of transportation modes (air and ocean)
  • Japanese speaking / writing would be an advantage but not necessary
  • Able to supervise, motivate and lead a team
  • Able to handle customers’ complain and conflict by providing suitable solution in professional manner
  • Identify and assist in the continuous improvement of the department of the current operation and process to meet customer expectation.
  • Applicants must be willing to work in Jurong East.

To Apply

Please click 'Apply Now' and attach updated detail resume in MS WORD Format (.doc file) with the following information:

• Current and Expected salary
• Reasons for leaving
• Date of availability

(We regret only shortlisted candidates will be notified.)

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