Customer Service Supervisor

Duties:

• To ensure that the team is familiar with company ‘s products process knowledge and are competent in delivering customer service in a professional manner
• Maintain and improves call centre operations by monitoring system performance, identifying and resolving problems, managing system and process improvement and quality assurance program
• Establish clear roles, directions, responsibilities and performance requirements for call centre agents
• Handles customer complaints (VOC, Emails, calls, etc)
• Call evaluation, ensure customer receives the highest level of customer service
• Pitch new ideas / solutions to improve customer experience

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 3 year(s) in the call centre/service centre experience.

Interested candidate, please sent your resume in MS Word format to [Click Here to Email Your Resume]

Andy Low Soon Meng (R1104601)
Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.