Customer Service Specialist

Confidential| Date Posted: 28-Sep-2020
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

 

GENERAL SUMMARY OF POSITION


Customer Service Representative provides maximum customer satisfaction by efficiently managing:

  • the customer portfolio of his/her business or region
  • all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Marketing

RESPONSIBILITES & SPECIFIC ACCOUNTABILITIES

  • Act as prime contact person for the customers of his/her portfolio
  • Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
  • Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
  • Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
  • Follow up outstanding customer orders and proactively provide customers with an updated open order status
  • Provide reports on the customer order status, shipments and backorders as required
  • Keep track of sample deliveries to his/her customers and follow-up on customer feedback
  • Provide commercial support to the Sales team
  • Ensure back-up activities for his/her colleagues within language skill

 

KEY POSITION REQUIREMENTS

 

Job Experience

  • At least 1 - 2 years of experience in an international customer support position
  • Fresh graduates are welcome to apply

Knowledge and Skills

  • Fluent English and good oral and written knowledge 
  • PC literate: good knowledge of PC, network and standard packages used under Windows.

Desirable Job Competencies

  • Has a passion for the customer (customer-focused)
  • Commercial attitude
  • Excellent communication skills
  • Self-organized and process oriented
  • Attentive to the details

 

The proliferation of marketing demands has made our MNC the next focus point. Therefore, our team is looking for like-minded individuals that are passionate for career growth and learning development to join our family.

 

We work closely with many clients to elevate the ordinary, celebrate the unconventional and challenge the norm. For the past decade, we have collaborated closely with numerous clients to develop impeccable marketing strategies and solutions specifically curated for our clients.