Customer Service Specialist

Courts (S) Pte Ltd| Date Posted: 17-May-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Key responsibilities

  • Respond promptly to customers’ enquiries/feedback via Facebook or FB apps (email) with acknowledgement
  • Attend to customers’ enquiries/ feedbacks via email, letters, faxes attention to CEO/ higher management, letters from Small Claim Tribunal, letters from CASE, walk in to SC office
  • Work with suppliers and internal departments on service recovery for case closure at customer’s level
  • Update and retrieve information via internal customer information system
  • Logging every case accurately via internal customer information system
  • Develop and maintain work knowledge of internal policies, procedures and process to better customer satisfaction
  • Attend product and process trainings
  • Prepare letters to customers when required
  • Attend mediation to resolve case with customer at CASE
  • Attend consultation to resolve case with customer at Small Claim Tribunal
  • Preparation of Commendation letter
  • Any other duties as assigned

 

Personal Attributes

  • Positive attitude
  • Team player
  • Good communication skills - written and spoken
  • Good listening skills
  • High level of initiative and integrity
  • Good presentation skills
  • Customer oriented personality
  • Computer proficiency
  • Able to perform rotating shifts
  • Ability to work under pressure in a fast pace working environment

 

Working hours

6 days work week / 44 hours per week as per duty roster / Work from home on weekends and PH

Company Overview
Courts (S) Pte Ltd