Customer Service Specialist (IT)

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 12-Nov-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

  • 6 months contract
  • Working location: Work from home due to Covid19
  • Working hours:
    • Monday to Friday,
    • 7am to 4pm / 8am to 5pm / 9am to 6pm (8 hours rotating shift within the team)

 

Responsibilities:

  • Field calls about technical issues with products supplied by the company.
  • Assist in troubleshoot and diagnose problems via phone, research resolutions, apply methods, and run tests to ensure that specific issues have been resolved.
  • Monitor and observe system alerts or out of the normal system behaviours.
  • Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation.
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
  • Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.
  • Review and verify the accuracy of operational scripts. Suggests areas of improvements.

 

Requirements:

  • Possess a Nitec, Diploma or Degree preferably in Information Technology or Marketing related discipline. 
  • Experiences in customer services related field 
  • Able to follow documented work instructions and procedures.
  • Good written and verbal command of written English.
Company Overview
Jobster Pte Ltd (EA License No: 06C5060)