Customer Service Specialist/Associate [MNC | PERM] SPMHOP

• Top Fortune 500 company
• Local MNC
• Attractive Remuneration Package

Jobs Responsibilities:

• Provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers
• Support advertising customers and deliver consultative support and education on client’s products
• Perform data analysis and execute data-informed initiatives that will improve customer experience and drive business growth
• Identify trends to enhance the partner support processes, optimize workflows, and improve operational efficiency
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
• Gather client and partner feedback to enhance ad products and the customer experience

Requirements:

• Minimum Diploma/Degree in any field or its equivalent
• Candidate with live chat experience is a plus
• Candidate with Contact Centre experience is a plus

How to Apply?

• Please send in your updated resume to [Click Here to Email Your Resume] or click “Apply Now”

**We regret that only shortlisted candidates will be notified. **

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration.

Ho Kah Yeow (Marcus) | R1879233
ScienTec Consulting Pte Ltd (Scientec Personnel) | 11C5781