Customer Service Specialist/Associate [MNC | PERM] SPMHOP

ScienTec Personnel| Date Posted: 19-Dec-2020
EA Licence No: 11C5781|EA Personal Registration No: R1879233
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Top Fortune 500 company
  • Local MNC
  • Attractive Remuneration Package

Jobs Responsibilities:

  • Provide post-sales customer service support / troubleshooting support through LIVE chats & emails to the client’s B2B customers
  • Support advertising customers and deliver consultative support and education on client’s products
  • Perform data analysis and execute data-informed initiatives that will improve customer experience and drive business growth
  • Identify trends to enhance the partner support processes, optimize workflows, and improve operational efficiency
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Gather client and partner feedback to enhance ad products and the customer experience

Requirements:

  • Minimum Diploma/Degree in any field or its equivalent
  • Candidate with live chat experience is a plus
  • Candidate with Contact Centre experience is a plus

 

How to Apply?

 

**We regret that only shortlisted candidates will be notified. **

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Ho Kah Yeow (Marcus) | R1879233
ScienTec Consulting Pte Ltd (Scientec Personnel) | 11C5781

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