Customer Service Representative (West)

Recruit Express Pte Ltd| Date Posted: 22-May-2021
EA Licence No: 99C4599|EA Personal Registration No: R1104464
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Job Category:
Qualification:
'A' Levels, Diploma

Job Description

Job Scope:

  • Screens all orders from distributors for discrepancies and clarifies with distributors if necessary.  Enters clean orders with respective plants
  • Ensures orders for are accurately entered
  • Ensures sales related documentation are administrated within company guidelines with emphasis on commission order protocol, Letters of Credit, payment security, etc.
  • Liaises with distributors/customers and provides prompt information to distributors/customers’ inquiries, updates on delivery and product status and any other shipping information to assist them in short-shipment, wrong shipment, export-related issues, etc.
  • Responsible for the orderly establishment, maintenance and retrieval of filed information particularly the contract files to ensure immediate and easy access.
  • Negotiates with freight forwarders for competitive shipping rates. 
  • Compiles and summarizes reports such as order input statistics, invoice output values, forecast documentation (per defined reporting schedule) or ad-hoc requests for Senior Customer Service Manager.
  • Take lead on key initiatives or project-based assignments in driving customer satisfaction metrics and setting high standards for Customer Service.
  • Provides support and guidance to others to perform order administration activities in an effective and efficient manner, and particularly new hires to phase in smoothly.
  • Provides administrative support to Senior Customer Service Manager in maintaining ISO9001 system (Customer Service).
  • Qualifications / Requirements
  • Diploma/Degree in Business Studies or Administration with 2-4 years of relevant working experience;
  • GCE “A” Level with 3-5 years of relevant working experience
  • Resourceful, lots of initiative and a positive attitude
  • Strong Microsoft Excel and Words skills, preferably SAP experience

Interested applicants please send in resume to [Click Here to Email Your Resume]

Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[Click Here to Email Your Resume]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted

 

 

Company Overview
Recruit Express Pte Ltd