Customer Service Representative (West)
- Screens all orders from distributors for discrepancies and clarifies with distributors if necessary. Enters clean orders with respective plants
- Ensures orders for are accurately entered
- Ensures sales related documentation are administrated within company guidelines with emphasis on commission order protocol, Letters of Credit, payment security, etc.
- Liaises with distributors/customers and provides prompt information to distributors/customers’ inquiries, updates on delivery and product status and any other shipping information to assist them in short-shipment, wrong shipment, export-related issues, etc.
- Responsible for the orderly establishment, maintenance and retrieval of filed information particularly the contract files to ensure immediate and easy access.
- Negotiates with freight forwarders for competitive shipping rates.
- Compiles and summarizes reports such as order input statistics, invoice output values, forecast documentation (per defined reporting schedule) or ad-hoc requests for Senior Customer Service Manager.
- Take lead on key initiatives or project-based assignments in driving customer satisfaction metrics and setting high standards for Customer Service.
- Provides support and guidance to others to perform order administration activities in an effective and efficient manner, and particularly new hires to phase in smoothly.
- Provides administrative support to Senior Customer Service Manager in maintaining ISO9001 system (Customer Service).
- Qualifications / Requirements
- Diploma/Degree in Business Studies or Administration with 2-4 years of relevant working experience;
- GCE “A” Level with 3-5 years of relevant working experience
- Resourceful, lots of initiative and a positive attitude
- Strong Microsoft Excel and Words skills, preferably SAP experience
Interested applicants please send in resume to [Click Here to Email Your Resume]
Angela Teh Ling Wei (CEI No.R1104464)
Email Address:[Click Here to Email Your Resume]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
Recruit Express Pte Ltd