Customer Service Representative (Up to $1900)

Recruit Express Pte Ltd| Date Posted: 24-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1548232
Save Job
Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Query/Request Handling: Answer all queries, requests from customers by email and/or by phone on timely manner.
  • Forward queries/requests to the right functions/teams for the necessary follow up and closure of the query/request
  • Trace Handling: manages shipment tracking and trace requests from customer on timely manner.
  • Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
  • Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.
  • Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations 
  • Manages and investigates customer Claims, and assesses if claim is approved or denied
  • Manages any adhoc/regular reports supporting SME customers.
  • Proactively informs customer on shipment status and exceptions.
  • Stays informed on shipment and exception status for customers.

Requirements:

  • Min Nitec and above in any aspect
  • Have some customer service experience before
  • Preferably able to start immediately or short notice
  • Proficient in MS office skills
  • Excellent interpersonal skills

Interested applicants, please send your resume to [Click Here to Email Your Resume]

(Vanessa Koh Ching Meei)

CEI No.: R1548232

Recruit Express Pte Ltd, EA: 99C4599

We regret that only shortlisted candidates will be contacted.

Company Overview
Recruit Express Pte Ltd