Customer Service Representative

Bertschi Singapore| Date Posted: 20-Feb-2021
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description


  • Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
  • At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position. 
  • Preferably Junior Executive specialized in Logistics/Supply Chain or equivalent

Required Skills:

  • A logical and systematic approach to work;
  • Good time management ability;
  • The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
  • Commercial awareness and numeracy skills;
  • Negotiation and analytical skills;
  • Some degree of IT literacy and the ability to handle electronic data;
  • The ability to manage change;
  • Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
  • Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
  • A positive attitude to continued learning.


  • Receive, process and verify the accuracy of orders from customers utilizing the organization’s internal WMS system and customer purchase order (includes customer SAP system).
  • Execute all import, outbound, manipulation and storage orders as per customer requirement.
  • Knowledge in PM4 application, bill of lading, COO, FTA, AMS/IFS filing, export declaration, LC negotiation and customs bonded scheme.
  • Ensure and provide quality service to both internal and external customers.
  • Prepare daily administration report and monthly productivity reports.

Location: Jurong Island

Company Overview
Bertschi Singapore