Customer Service Representative

Talent Search Pte Ltd| Date Posted: 20-May-2020
EA Licence No: 05C5173|EA Personal Registration No: R1102641
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'A' Levels, Diploma

Job Description

US automation company in the semiconductor industry

Manufacturing environment in Woodlands

Reporting to US

  • Handle and process sales order and service requirement for the customers 
  • Resolve escalated and complex customer problems and issues 
  • Review customers' call and follow up on requests to closures
  • Ensure proper documentations to avoid delays 
  • Analyze, provide feedback and constructive recommendations to present procedures and processes 
  • Work with production, planners and operations regarding order delivery status, updates and services requests 
  • Assist to identify additional sales and service opportunities for the customer
  • Assist in the development and implementation of sales agreements and contracts

Requirement 

  • Diploma in Business Management or Engineering 
  • 3 years of working experience in customer / sales order fulfilment for engineering parts / modules / services in the semiconductor equipment manufacturing industry
  • Knowledge of sales order system and understand of MRP processes
  • Excellent customer service skills in building & sustaining relationship
  • Strong spoken and written communication skills 
  • Positive, able to handle customers query and resolve issues
  • Strong MS Office, Outlook, Word, Excel and PowerPoint skills
  • Supervisory experience is a plus

 

Company Overview
Talent Search Pte Ltd