Customer Service Representative

Bertschi Singapore| Date Posted: 16-Sep-2019
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Administrative Responsibilities:

  • Receive, process and verify the accuracy of orders from customers utilizing the organization’s internal WMS system and customer purchase order (includes customer SAP system) 
  • Provide back-up support to other group members in the performance of duties
  • Execute all import, outbound, manipulation and storage orders as per customer requirement
  • Knowledge in PM4 application, bill of lading, COO, FTA, AMS/IFS filing, export declaration, LC negotiation and customs bonded scheme
  • Initiate required action for response to customer service request  
  • Ensure and provide quality service to both internal and external customers
  • Liaise with the operational team closely for day to day administration requirement
  • Assist operations in booking of trucking needs  
  • Conduct continuous stock take to maintain high level of stock accuracy
  • Prepare daily administration report and monthly productivity reports.
  • Ensure all operational activities are invoiced to customer accordingly.
  • Interface with customers pertaining to safety, quality and administrative requirements
  • Willing to take on additional task as delegated by the General Manager Administration and the Administration Manager.
  • Ensure customer KPI’s are meet as per organizational requirement.


  • 3-5 years’ experience as customer service in a (3PL) logistic setting preferably in the Chemical Industry
  • Experience in providing customer service support, customer service orientation
  • Good negotiation skills
  • Proficient in English both written and verbal
  • Positive attitude and pleasant personality



Company Overview
Bertschi Singapore