Customer Service Representative (IT)

Job description:

• Provide 1st level helpdesk to respond to call and provide resolution to customer queries
• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing

Requirements:

• Min diploma with 1 year of customer service experience
• IT helpdesk experience is an advantage
• Possess multitasking skill and customer-oriented mindset
• Positive attitude and willing to learn

How to apply:
Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, current & expected salary.

*We regret that only shortlisted candidates will be notified due to high volume of applications we may receive.
Ayako Hasegawa / Reg no : R1988654