Customer Service Representative (Curator)

Newfort Hospitality Management| Date Posted: 15-Nov-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Responsibilities:

  • Being punctual according to shift roster.
  • Possessing a thorough knowledge of the department policies & procedures.
  • Creating the guest experience with the property by greeting and assisting all guests to the property (luggage assistance, concierge, inquiries, etc.); also focusing on guest engagements.
  • Responsible for guest registration process, assign rooms to accommodate special request whenever situation allows and communication of the property services and promotions.
  • Responsible for payment transactions upon check-out process.
  • Developing a thorough knowledge of room follow posting & cash handling procedures.
  • Providing accurate information to guests about product’s knowledge (rates, promotions, services, facilities and amenities).
  • Attending all the incoming calls, responding to them and transferring the call to the appropriate department.
  • Maintaining sufficient Front Desk supplies and being utilized properly.
  • To assist with breakfast operations, F&B inventories and ordering.
  • Serving Daily Breakfast and Weekly Guest Engagement Evening Event.
  • Assisting Reservations Department for taking same day and future reservations during off hours.
  • Assisting housekeeping department after their working hours, pertaining to deliver amenities, linens upon guests’ requests and ensuring socialize, alfresco, retreat and rooftop are organized and clean.
  • Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
  • Attending meetings and trainings as per requirement.
  • Conferring and coordinating with other departments.
  • Ad hoc duties as assigned.

 

Job Requirements:

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 1 Year(s) of working experience in the related field is preferred for this position.
  • Required Skill(s): Service-oriented, Good Communication, Ability to work independently and in teams, Coordination skills.
  • Preferably with some F&B background.
  • Executive club lounge experience preferred.
  • Preferably Junior Executive specialized in Service Apartment/Hotel Management/Tourism Services or equivalent.
Company Overview
Newfort Hospitality Management