Snaphunt Pte Ltd

Customer Service & Operations Executive

Snaphunt Pte Ltd| Date Posted: 14-Sep-2019
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Offer

  • Join a market leader within the Retail Industry
  • Fantastic work culture
  • Attractive Salary & Benefits

 

The Employer

Our client is an international integrated logistics solutions provider with a global presence and have a strong network of agency partners that has contributed to their success in the last few years. They are looking for a Customer Service cum Operations Executive to help provide excellent service to their clients

 

The Job

You will be responsible for : 

  • Acting as the focal point amongst customers, sales and manufacturing for orders received.
  • Providing strong levels of customer services and conducting order reviews, processing orders and verifying data, obtaining customer confirmations and following up on deliveries.
  • Handling customer order related queries & support, liaising with key internal stakeholders for quality/warehouse issues, processing return shipment as well as repair and replacement administration.
  • Ensuring regular review and prompt action on backlogs and devising plans to minimise these in coordination with other teams.
  • Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
  • Scheduling and coordinating meetings.
  • Making travel arrangements and preparing expense reports.
  • Providing other organisational support such as ordering supplies and equipment.

 

The Profile

  • You have at least 1 year experience in Customer Service or Sales Operations/ Support role, ideally within the the Financial Services Industry industry or you are a fresher and have excellent communication skills.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders
Company Overview
Snaphunt Pte Ltd