Customer Service Op (MNC, exp in Oracle, JDEdwards, WEST)

P'nnacle Pte Ltd| Date Posted: 19-Mar-2020
EA Licence No: 09C3710|EA Personal Registration No: J119120E
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Screens orders in accordance to requirements/guidelines.
  • Handles detailed validation of multiple business system of custom-built orders.
  • Ensures all urgent orders in business system
  • Liaises with dispatch team to ensure orders are pack according with shipment cut-off timing/guidance.
  • Prepares software shipping documents accordingly with company & country requirements.
  • Handles high profile customer queries relating to shipping delays, documents, discrepancy.
  • Works with support team(s) for order processing, service team(s) to ensure service requests are met per the agreed deadlines.
  • To meet the objective of the business through KPI.
  • Performs duties that include licenses, mailing agreements to customers, recording data accurately, generating status reports and performing data quality checks.
  • Ad hoc duties

 

Requirements:

 

  • Min Diploma/Degree in related discipline with min 3 years’ experience within a fast-moving computerized Distribution Centre Environment, preferably using JD Edwards Business System, SMS, Oracle
  • Knowledge in Computer applications and Process Control systems preferable.
  • Be IT conversant and trouble-shooter.
  • Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
  • Excellent written and verbal communication skills.

 

Interested & qualified applicants, please forward your latest CV in MS word format to [Click Here to Email Your Resume]

Company Overview
P'nnacle Pte Ltd