Customer Service Officers(Town)

The Member Services Specialist provides superior customer service to our members by fulfilling their orders on time and accurately, addressing their problems in a professional manner and building good rapport with both members and co-workers.

Job Responsibilities:

• Handle members’ inquiries and orders through by phone, via email or in person
• Relate and show empathy to members when they encounter issues
• Resolve members’ issues in a professional manner
• Look for problem resolutions that addresses the needs of the members, while keeping the interest of the Company in mind
• Process incoming orders, new accounts, distributor changes and assist members with account management
• Provide members with product, business and relevant Company information
• Document member’s calls and report trends to appropriate management
• Proactively encourage additional sales and share product information
• Proactively contact members and inform them of any product promotions, company events and special occasions
• Provide administrative services as required

Knowledge, skills and Attributes

• Possess a diploma or degree in any discipline
• Candidates without the required educational qualification may be considered if they have prior customer service experience
• At least 2 years’ experience in a Call Centre environment
• Customer-oriented team player
• Excellent communication skills - Spoken and Written
• Good command of the English language
• Has a pleasant disposition and enjoys interacting with people
• Has a positive attitude and shows willingness to learn
• Excellent interpersonal and organizational skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 

John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.