Customer Service Officers(Town)

OakTree Consulting| Date Posted: 14-Apr-2021
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Member Services Specialist provides superior customer service to our members by fulfilling their orders on time and accurately, addressing their problems in a professional manner and building good rapport with both members and co-workers.


Job Responsibilities:


  • Handle members’ inquiries and orders through by phone, via email or in person
  • Relate and show empathy to members when they encounter issues
  • Resolve members’ issues in a professional manner
  • Look for problem resolutions that addresses the needs of the members, while keeping the interest of the Company in mind
  • Process incoming orders, new accounts, distributor changes and assist members with account management
  • Provide members with product, business and relevant Company information
  • Document member’s calls and report trends to appropriate management
  • Proactively encourage additional sales and share product information
  • Proactively contact members and inform them of any product promotions, company events and special occasions
  • Provide administrative services as required


Knowledge, skills and Attributes


  • Possess a diploma or degree in any discipline
  • Candidates without the required educational qualification may be considered if they have prior customer service experience
  • At least 2 years’ experience in a Call Centre environment
  • Customer-oriented team player
  • Excellent communication skills - Spoken and Written
  • Good command of the English language
  • Has a pleasant disposition and enjoys interacting with people
  • Has a positive attitude and shows willingness to learn
  • Excellent interpersonal and organizational skills

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 

John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.



Company Overview
OakTree Consulting