Customer Service Officers (2 posts)

Saitech International Pte.| Date Posted: 9-Jul-2019
EA Licence No: 06C4808|EA Personal Registration No: RA1106079
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'A' Levels, Diploma

Job Description

Our client is a service provider in academic sector. They have an urgent requirement for Customer Service Officer.

Position: Customer Service Officer 

Vacancies: 2

Working Hours: 5.5 days work week (44 hours)

Requirements: Able to work on Sunday and speak Tamil as need to handle trainees’ enquiries and registrations

Roles & Responsibilities:

  • Respond to customer requests and inquires via phone, email and other sources
  • Assist students in registration to various courses
  • Provide information on the courses, fee, schedule etc
  • Handle and resolve feedback, complaints or conflicts
  • Provide monthly reports for management review
  • Manage training administration such as course registration, feedback, learning outcome surveys, systems administration, logistics arrangement, examinations management and any other administrative duties
  • Tabulate and enter examination/assessment results accurately into systems and spreadsheets; and generate results notification, reports and statistics
  • Compile and submit assessment results and statistics to relevant authorities
  • Coordinate training activities and training administration
  • Maintain up-to-date training records in database and generate training and development reports
  • Other ad-hoc duties as assigned by the company

Interested candidates please email resume in  MSWord format to [Click Here to Email Your Resume]. Please include your current & expected salary, availability, etc.

Job posted by:

Bhanu Rajan (RA# R1106079)

Saitech Intl (Lic 06C4808)

Company Overview
Saitech International Pte.