Ideals Recruitment Pte Ltd

Customer Service Officer x2 /3months Contract (West / Up to $2.2k / 5Days / Immediate)

Ideals Recruitment Pte Ltd| Date Posted: 10-Sep-2020
EA Licence No: 14C7121|EA Personal Registration No: R1879030C
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

• Well Established Chemical Manufacturing Company
• Working Hours: Mon to Fri (8.00am - 5.00pm)
• Basic $1800 - $2200 + AWS + Variable Bonus
• Location: Tuas - Company Transport at Lakeside & Jurong Point MRT 
• At least 2 years of experience in customer service
• SAP system experience

Responsibilities:

  • Start and maintain customer accounts by recording account information.
  • Maintain records of customer interactions, process customer accounts and file documents.
  • Prepare product or service reports by collecting and analysing customer information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Handle placement of orders and delivery date adjustment.
  • Feedback to Sales Team on forecast accuracy.

Requirements:

  • Diploma in Business, Operations Management , Supply Chain or other relevant
  • At least 2 years of experience in customer service
  • SAP system experience
  • Ability to analyse, draw conclusions, and propose appropriate actions in response to data

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

 Work experiences and job responsibilities
 Current and Expected salary
 Reason for leaving
 Date of availability
 Education background

Company Overview
Ideals Recruitment Pte Ltd