Customer Service Officer (West) - $2000 - $2600

Recruit Express Pte Ltd| Date Posted: 26-Jun-2020
EA Licence No: 99C4599|EA Personal Registration No: R1104464
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
Diploma

Job Description

Job Description:

  • Start and maintain customer accounts by recording account information.
  • Maintain records of customer interactions, process customer accounts and file documents.
  • Prepare product or service reports by collecting and analysing customer information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Handle placement of orders and delivery date adjustment.
  • Feedback to Sales Team on forecast accuracy.

 

Job Specification:

  • Diploma holder
  • At least 2 years of experience in customer service
  • Familiarity with SAP system and practices.
  • Familiarity with MS Excel.

Angela Teh Ling Wei (CEI NO.R1104464)

Company Overview
Recruit Express Pte Ltd