Customer Service Officer- Service Centre /Bank/ Insurance

Recruit Express Pte Ltd| Date Posted: 1-Jun-2021
EA Licence No: 99C4599|EA Personal Registration No: R1878026
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

  • May be rotated amongst the different Service Centres;

  • Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements:

  • At least 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered

Interested applicants, kindly send your resume to [Click Here to Email Your Resume]

Joey Chen Hui Yi (R1878026)

Recruit Express Pte Ltd

EA Licence No.: 99C4599

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Recruit Express Pte Ltd