Customer Service Officer - MNC

Recruit Express Pte Ltd| Date Posted: 20-Apr-2021
EA Licence No: 99C4599|EA Personal Registration No: R1331820
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Job Nature:
Contract
Position Level:
Experienced
Job Category:
Qualification:
Diploma

Job Description

Salary: up to 2500
Duration: 6 months
Working Days & Hours: 8.30am to 5.30pm (M-F)
Location: Alexandra 

Job Description:

  • Provide support via all customer support channels
  • Record all enquiries and relevant information and data in the case management system
  • Respond promptly to customer request for service and assistance
  • Manage SLAs for acknowledgement and resolutions of customer queries/ complaints
  • Communicate and coordinate with other teams and partners, to meet the requisite SLAs
  • Ensure un-resolvable/ key issues are escalated to the relevant stakeholders at the right time
  • Attempt to handle first contact resolution

Job Requirements: Min Diploma and/or 1-2 years of customer service experience preferred

Interested candidates, do submit your resume to: [Click Here to Email Your Resume]
Jocelyn Chan
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820
[Click Here to Email Your Resume]

Company Overview
Recruit Express Pte Ltd