Tele-centre Services Pte Ltd

Customer Service Officer

Tele-centre Services Pte Ltd Date Posted: 2-Feb-2018

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Job Nature:
Permanent
Position Level:
Student Job, Entry Level
Qualification:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description


Customer Care Officer


We are seeking bright and outgoing Customer Service Officers that are committed to ensuring the success of our wide range of clientele. If you want a challenging and fulfilling profession with benefits plus incentives, please join us!

Job Description

 Handle customer service hotline and provide the first level of support

 Provide quality customer service to customers over the phone or email

 Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.

 Handle escalated cases that do not fall within FAQs

 Listen, probe and question in order to clarify and understand customer needs.

 Follow-up on outstanding cases and perform call back to customers if necessary

 Work as a team and ensure that the contact centre service level is met

 Other ad hoc duties as assigned

Requirements

 GCE ''O/‘A’/ Diploma / Degree holder from recognized institution

 Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries; Candidate with no working experience may be considered and training will be provided

 Applicant must be comfortable to work in Call Centre Environment

 A team player with good writing, interpersonal and communication skills

 An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision


Interested applicants please send your resume with attached photo, indicating your notice period, last drawn salary and expected salary.


Customer Care Officer


We are seeking bright and outgoing Customer Service Officers that are committed to ensuring the success of our wide range of clientele. If you want a challenging and fulfilling profession with benefits plus incentives, please join us!

Job Description

 Handle customer service hotline and provide the first level of support

 Provide quality customer service to customers over the phone or email

 Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.

 Handle escalated cases that do not fall within FAQs

 Listen, probe and question in order to clarify and understand customer needs.

 Follow-up on outstanding cases and perform call back to customers if necessary

 Work as a team and ensure that the contact centre service level is met

 Other ad hoc duties as assigned

Requirements

 GCE ''O/‘A’/ Diploma / Degree holder from recognized institution

 Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries; Candidate with no working experience may be considered and training will be provided

 Applicant must be comfortable to work in Call Centre Environment

 A team player with good writing, interpersonal and communication skills

 An individual who is customer-oriented, has positive attitude, able to work under pressure with minimal supervision


Interested applicants please send your resume with attached photo, indicating your notice period, last drawn salary and expected salary.

Company Overview

Tele-centre Services Pte Ltd
Tele-centre Services Pte Ltd
Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners. Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore. Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.