Customer Service Officer

Pay2Home | Date Posted: 15-Jul-2018
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Job Nature:
Position Level:
Entry Level, Experienced
Job Category:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC

Job Description

Job Responsibilities:
  • Demostrate how customers can send money using our services or assist customers requiring help
  • Provide complete information about our products and services
  • Generate customer interest in our products and services
  • Manage of all aspects of customer enrollment process
  • Be part of the marketing team to achieve the conversion and transaction targets
  • Collect feedback from customer on our products and escalate them as soon as information is acquired
  • Follow up on enquiries and sales opportunities
  • Provide the first point of contact for customers
  • Monitor competitors’ activities and evaluate marketing events
  • Carry out customer surveys to understand demand and manage brand positioning
  • Manage & maintain the retail service standards

Job Requirements:
  • Able to work independently
  • Initiative
  • Highly Motivated
  • Excellent communication Skills
  • Committed  and  be knowledgeable in our range of products and services
  • Customer service and sales oriented
  • Proactive in initiating conversation with potential customers to promote our products and create interest
  • customer service and sales oriented
  • Willing to work on weekends / public holidays
  • Willing to travel to different event  locations
Company Overview
Pay2Home is a Singapore based Fintech that has been providing cross border payment services and solutions throughout the Asia pacific region for over 15 years. We have a regional team of over 70 people situated across 3 distinct operating jurisdictions. This represents an opportunity to join a unique Fintech, already placed as one of Singapore’s top 1000 SMEs (for the past 2 years) as well as being licensed and regulated by the Monetary Authority of Singapore. Pay2Home develops and deploys its own market leading technology and has a proven track record of consistent, successful execution.