Customer Service Officer

Strategic Marketing (S) Pte Ltd| Date Posted: 18-May-2020
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels

Job Description

EuropAce - No.1 Singapore Brand of Home Appliances and Aircons.
Strategic Marketing is a successful and expanding importer and distributor of the EuropAce brand of air-conditioners and electrical home appliances. Our products are primarily sold through major retailers such as Best Denki, Courts, Gain City, Giants, Harvey Norman, Mustafa and other  independent electrical and air-conditioner dealers. We also have a strong presence on e-commerce platforms such as Lazada, Shopee, Q10, Amazon and our own e-store.

We are growing and are looking for interested and capable candidates to join us!

 

KEY RESPONSIBILITIES

  • Maintain customer satisfaction through face-to-face interactions, phone calls and emails
  • Effectively manage a large volume of incoming calls and emails
  • Effectively resolve customers’ problems through strong and clear interpersonal dialogue
  • Skilfully and calmly manage difficult and angry customers
  • Liaise with third party service contractors for appointment scheduling and spare parts
  • Data entry for customer information, feedback, complaints and warranty cards
  • Provide after-sales support to sales personnel

 

SKILLS & QUALIFICATIONS

  • Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
  • Proficient in spoken and written English, preferably able to speak Mandarin
  • Strong people-handling skills and a keen listener
  • Pleasant and strong personality, able to withstand difficult customers
  • Fast with the ability to multi-task and manage time effectively
  • Able to adapt/respond to different types of customers
  • A team player with positive service mindset
  • Proficient in MS Office applications

 

If you believe that you are up for the task, please send us a detailed resumé including a recent photograph, with your current and expected salary as well as your date of availability

Company Overview
Strategic Marketing (S) Pte Ltd