Customer Service Officer
EuropAce - No.1 Singapore Brand of Home Appliances and Aircons.
Strategic Marketing is a successful and expanding importer and distributor of the EuropAce brand of air-conditioners and electrical home appliances. Our products are primarily sold through major retailers such as Best Denki, Courts, Gain City, Giants, Harvey Norman, Mustafa and other independent electrical and air-conditioner dealers. We also have a strong presence on e-commerce platforms such as Lazada, Shopee, Q10, Amazon and our own e-store.
We are growing and are looking for interested and capable candidates to join us!
- Maintain customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Effectively resolve customers’ problems through strong and clear interpersonal dialogue
- Skilfully and calmly manage difficult and angry customers
- Liaise with third party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback, complaints and warranty cards
- Provide after-sales support to sales personnel
SKILLS & QUALIFICATIONS
- Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
- Proficient in spoken and written English, preferably able to speak Mandarin
- Strong people-handling skills and a keen listener
- Pleasant and strong personality, able to withstand difficult customers
- Fast with the ability to multi-task and manage time effectively
- Able to adapt/respond to different types of customers
- A team player with positive service mindset
- Proficient in MS Office applications
If you believe that you are up for the task, please send us a detailed resumé including a recent photograph, with your current and expected salary as well as your date of availability
Strategic Marketing (S) Pte Ltd