Customer Service Officer

COMRADE RESOURCE MANAGEMENT| Date Posted: 18-Jun-2021
EA Licence No: 04C4054|EA Personal Registration No: R1101587
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC

Job Description

To provide technical troubleshooting support to customers on alarm issues in an effective and

efficient manner.

To monitor and respond to alarm signals within service level targets.

To attend to customers’ enquiries on products, accounts and services, and offer alternatives

solutions to fulfill customer needs, ensuring total customer satisfaction.

To gather customer feedback, identify problem trends and highlight to Team Leader &

Supervisors for discussion, service enhancement and resolution of problems.

To ensure that standard operational procedures (SOP) are adhered to.

To profile accounts based on account types and key priority accounts.

Working Hours/Day

4 day week

Shift hour – 12 hour shift (8.30am to 8.30pm, 8.30pm to 8.30am), 4 shifts a week

Salary Up S$2600 per month

Company Overview
COMRADE RESOURCE MANAGEMENT