Customer Service Officer
To provide technical troubleshooting support to customers on alarm issues in an effective and
To monitor and respond to alarm signals within service level targets.
To attend to customers’ enquiries on products, accounts and services, and offer alternatives
solutions to fulfill customer needs, ensuring total customer satisfaction.
To gather customer feedback, identify problem trends and highlight to Team Leader &
Supervisors for discussion, service enhancement and resolution of problems.
To ensure that standard operational procedures (SOP) are adhered to.
To profile accounts based on account types and key priority accounts.
4 day week
Shift hour – 12 hour shift (8.30am to 8.30pm, 8.30pm to 8.30am), 4 shifts a week
Salary Up S$2600 per month
COMRADE RESOURCE MANAGEMENT