Avanta Global

Customer Service Officer

Avanta Global| Date Posted: 1-Aug-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Handle general enquiries and registration for walk-in customers at the counter
  • Courier arrangements
  • Refreshments order/ Logistics arrangement (based on schedule)
  • Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book
  • Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
  • Registration and verification of trainees’ entry requirements and supporting documents
  • Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)
  • Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status
  • Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
  • Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations
  • Ensure proper handover to respective departments and relevant persons in the process flow
  • Adhere to company’s confidentiality policies
  • Other ad-hoc duties as assigned by the company

 

Requirements

  • Competent in Microsoft applications (Excel, Word, Outlook, Navision)
  • Meticulous, systematic, organised and ensure proper and complete records for filing
  • Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
  • Able to work independently without much supervision
  • Well rounded team player to build efficiency and foster a strong team environment
  • Good coordination and organisational skills
  • Possess strong work ethics
Company Overview
Avanta Global