I.Dental Surgeons Pte Ltd

Customer Service Officer

I.Dental Surgeons Pte Ltd | Date Posted: 13-Dec-2018
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma

Job Description


  • Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.  


Duties and Responsibilities

Telephone/Email Coverage

  • Answering calls and responding to inquiries
  • Reminder calls for appointment confirmation and rescheduling appointments
  • Reply to patient’s inquiries through email


  • Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy
  • Registers patients by verifying that patient's record is up to date and accurate
  • Check patients’ medical history and drug allergies
  • Check for insurance coverage and intention to use insurance or government subsidies such as CHAS


  • Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports

Clinic Administration

  • Locating patient files and cases
  • Prepare PowerPoint for doctor counseling
  • Process claims with insurance companies and government agencies e.g. CHAS, Medisave
  • Liaising with dental labs for sending and receiving of cases
  • Recording lab charges and deducting from dentist takings

Financial and Product Counseling

  • Educate and teach patient on correct use of braces, Invisalign,       

Other adhoc duties         


Skills & Abilities

Service Aptitude

  • Manages difficult or emotional customer situations. Responds promptly to customer needs
  •  Responds to requests for service and assistance and follow up promptly

Good Interpersonal Skills

  • Focuses on solving conflict, not blaming. Maintains confidentiality.  Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things

Good Communicator

  •  Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions.

Team Player

  •  Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
Company Overview
I.Dental Surgeons Pte Ltd